FAQs About LAMOURU Makeup

LAMOURU has been wholesaling Makeup for 13 years and we have encountered all kinds of problems, here are the most important concerns of our customers before closing the deal.

1.Where is your company ?
Our factory is located in Guangzhou City, Guangdong Province, South China.
2.Looking to start your own cosmetics brand, any suggestions or ways to do so?
Please check this private label cosmetic service.
3.What is your minimum order quantity?
The minimum order quantity is 12,000 pieces per item and 2,000-3,000 pieces per color. You can start with 1 piece if the product is in stock.
4.Are your makeup products healthy for my customers?
Our cosmetics are an environmentally friendly product that passes various laboratory tests and is 100% safe.
5.Can we receive and check samples before making large quantities?
Yes, samples will be made approximately 7-14 days after receipt of the sample fee and returned to you upon confirmation of your order.
6.How do I order?
Please send us the request. After confirming the order information, if purchased by our company, an electronic invoice (special invoice) will be provided and 35% of the total amount will be paid so that we can prepare the goods.
7.How long will it take for my order to be delivered?
Batch production time is around 35-60 days after confirmation of samples, which also depends on the quantity.
8.What are your payment terms?
T / T. 30% deposit + 70% pre-shipment.
11.Do you test your products on animals?
Our merchandise are 100% cruelty-free, no animal testing, but only staff members are tested.
12.What do I do if any item breaks?
If the product is damaged upon receipt, we can refund the item for a refund if you contact the help desk. Please note that you may be asked to provide pictures.
13.How do I ship my stuff?
If the quantity is very small, we recommend to ship it by air, such as UPS, FedEx, DHL, etc. If the quantity is large, we recommend shipping it to you by sea.
14.Order or sample not received?
We will provide you with a tracking number. You will be able to use it to track your order at every stage, but if you find any problems, please contact us here.
15.Do the products comply with cosmetic regulations, such as FDA and EU regulations?
Yes, and most of our ingredients are imported from world-famous suppliers like Sun Chemical, Kingfisher, Kahl, Croda, Merch, Engelhard, etc. after you place the order, we will offer these regulation documents to you
16.Which of your products sell better?
Our makeup products are very popular, but not every market is the same. For example, Southeast Asian customers love foundations, so if you are planning to buy them, finally consult our experienced consultants.
17.Can I come to China for factory inspection?
Sure, but it’s best to wait until the outbreak subsides. You’re welcome to visit anytime.
18.How soon can we get feedback after we send an enquiry?
We are online 24 hours a day and will get back to you as soon as we receive your message.

Contact Lamouru to Start Your Business

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